Some businesses lament this fact when bad reviews start costing them business. But smart businesses recognize that even the bad reviews are an opportunity to understand their audience and improve their products and those that have gone the extra mile to understand the internet have, in many cases, found success.This is a valuable point. Negative feedback online isn't necessarily a negative thing. It shows what is getting people's attention and gives you an opportunity to grow and change. He concludes with:
But up until last week, Washington hadn’t learned these lessons.
If members of Congress better understood the central role that the Internet plays in their constituents’ lives – the hub through which Americans work, communicate, share, learn, create and enjoy entertainment – they would understand why their constituents fought so hard to protect it.He gets it. He understands what's happening and why this is such a big deal for millions of people. Because of that, he proposed a new bill before Congress known as the Online Protection and ENforcement of Digital Trade Act (OPEN) which amends existing laws about copyright and trade to include the Internet. You can see a comparison between OPEN, PIPA and SOPA below.
If members of Congress better understood the digital world, they would know that downloading a digital good from a foreign site is no different than importing goods from a foreign country and if we accept that principle, we can do more than combat online infringement, we can work to promote our digital industries and tear down barriers to digital trade just as we do for any other American-made product.
When members of Congress better understand the Internet they will see it as a world of opportunity to create jobs and foster innovation, to improve education and economic mobility, and most importantly to cultivate the sort of government our founders intended in which we hear and learn from our constituents. Congress ignores this opportunity at their peril.